Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items may be exempt from being returned, such as perishable goods or items marked as final sale. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. Please note that your bank or credit card company may take additional time to process and post the refund.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product. This ensures that you receive the correct item in a timely manner. Make sure to follow the return request process outlined above for the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage to assess the situation. Depending on the circumstances, we may offer a replacement or refund for the damaged item. Please do not return damaged items without prior authorization.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with culinaryfeelings.com is satisfactory. Thank you for shopping with us.